The Total Economic Impact™ of Salesforce Order Management

Salesforce Order Management enables retailers to streamline and manage the order lifecycle. Salesforce Order Management brings together powerful tools to manage, fulfill, and service orders, providing a single view of order and service history to deliver a seamless, omnichannel commerce experience for customers.

Salesforce commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Salesforce Order Management.2 The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Salesforce Order Management on their organizations.

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