State of Service Fifth Edition

80% of service organizations use automation to drive efficiency.

Hear from over 8,000 service leaders in the fifth “State of Service” report.

Find out what’s next in the future of customer service. Read our report to learn how:

Service organizations can thrive in a digital-first environment
More companies are employing self-service strategies, lowering case numbers
Customer service strategies are changing to meet real-time field service needs with automation

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