Multi-cloud is no longer a hypothetical concept. There is now a very real opportunity for organizations to improve agility, innovation, cost efficiency, and resilience by adopting a cloud operating model that can truly deliver on the promise of multi-cloud.

This paper provides practical guidance by highlighting a realistic example of MOAD (Massachusetts Omni Automated Devices). MOAD exemplifies the challenges and objectives expressed by real customers, and helps illustrate the practical implications of adopting a cloud operating model—to the people and teams involved and to the business as a whole.