PayPal and Simply Energy simplify utility payments

Simply Energy powers Australia, providing electricity and gas to 700,000 business and residential customer accounts comprising 12% of the Australian market across five states.1

Simply Energy was looking:

  • to move from a batch-based payment processing solution to real-time, for a smooth and more responsive checkout
  • for more robust and timely reporting, as well as streamlined processes for reconciliations and transaction confirmations
  • to offer its customers payment flexibility and choice.

In April 2022, they added PayPal Checkout and PayPal Braintree to make payments fast and frictionless.

“Embracing PayPal as a trusted payment solution allows us to stay at the forefront of the evolving energy market, enhancing customer satisfaction and fueling our growth as a progressive electricity retailer.” Mazhar Shah, General Manager, Finance, Simply Energy