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How AI Can Deepen Banking Relationships

The rush of banking customers to digital platforms in the wake of the COVID-19 pandemic is leading to a high quantity of new customers but low quality in critical metrics such as funding and retention.

Curinos is a leading provider of data, technologies, and insights that enable financial institutions to make better and more profitable data-driven decisions faster. Their new report on customer relationships in banking shows marked differences in what’s driving quality gaps between branch and digital.