AI deep dive: Harnessing the power of AI for customer service

This guide contains a detailed overview of Zendesk AI offerings that service teams are using to create better customer experiences. To better understand Zendesk AI, you should know we’re doing things a little differently.

  • Our tools are accessible to anyone straight out of the box, deploying without long lead times.
  • They’re built on the world’s largest CX dataset, trained on customer interactions for a targeted impact.
  • Designed with agents in mind, they’re intuitive and easy to use.
  • Zendesk AI also powers bots that actually solve problems rather than generate more.