2023 State of SaaSOps

It’s hard to believe, but this is our tenth annual report that explores trends in SaaS operations. We’re back this year with the latest insights on managing SaaS at scale—and what it all means for IT.

Since 2012 we’ve been surveying IT about the impact of SaaS, making this the industry’s largest and longest-running research of its kind. This year 743 IT and security professionals weighed in, sharing a lot of interesting perspectives. This report is our most in-depth look yet at the challenges (and opportunities!) that come from SaaS management.

How quickly is SaaS adoption still growing, and what are the most urgent challenges facing IT today? Why does SaaS security continue to keep IT up at night? Which SaaSOps processes are organizations automating the most, and how critical is automation? (Spoiler alert: Very.) What are IT’s biggest priorities for 2023, and how are they measuring success? We’ll cover all of this—and more.

We’re excited to share the results with you here. We hope you can use these insights to accelerate your SaaS operations practice, especially as IT’s role continues to evolve. With that, let’s explore 8 trends and takeaways from the report.