Like at NASA, organizations dedicate specific teams to specific tasks. Businesses using ServiceNow (NOW) often rely on either their business teams, process owners, developers, or admins to maintain the health and functionality of the platform for a successful business mission, usually by manual methods. However, the combination of ServiceNow’s intense trajectory of major-release schedules, updates, and patches, coupled with the extensive customizations made by most businesses, puts extreme pressure on the platform’s vital components and the ServiceNow crew.

The need for test automation is increasingly self-evident. For the third year in a row, respondents to GitHub’s 2021 DevSecOps Survey reported testing as the primary reason for release delays.

Yet — test automation still lags.